1. Definitions & Interpretation

"Levi Topup Store" refers to the online gaming top-up service operated by Sasmina Fernando, registered and operating within the Democratic Socialist Republic of Sri Lanka.

"User", "Customer", "Player" refers to any natural person who accesses our website, creates an account, or purchases services from us.

"Services" refers to the digital goods top-up services provided for Bloodstrike, Roblox, PUBG Mobile, and other games listed on our platform.

"Digital Goods" refers to in-game currency, passes, skins, or any other virtual items delivered to your game account.

2. Acceptance of Terms

By accessing, browsing, registering an account, or placing an order on Levi Topup Store, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations of Sri Lanka.

If you do not agree with any part of these terms, you must immediately cease using our Services and exit the website. Continued use constitutes acceptance of any amendments or updates to these terms.

3. Eligibility & Account Registration

You must be at least 16 years of age to use our Services. By registering, you represent and warrant that you are of legal age to form a binding contract under Sri Lankan law (Contracts Ordinance, Cap. 149).

You agree to provide accurate, current, and complete information during registration. Providing false information constitutes a breach of these terms and may result in immediate account suspension.

You are solely responsible for maintaining the confidentiality of your account credentials. Levi Topup Store will not be liable for any loss arising from your failure to protect your account.

4. Orders, Payments & Pricing

All prices displayed are in Sri Lankan Rupees (LKR) and are inclusive of all applicable local taxes unless otherwise stated. Prices are subject to change without prior notice, but changes will not affect orders already placed and confirmed.

Payment must be made via Online Bank Transfer or CDM Cash Deposit to our displayed bank accounts: Bank of Ceylon (BOC) Account No. 76692666 or Peoples Bank Account No. 134200130058746, both held by W K K B S S S FERNANDO, Nuwara Eliya branch.

Your order is not confirmed until we verify your payment receipt. You must upload a clear screenshot of your payment receipt via our Receipt Submission form.

Any attempt to submit fraudulent or counterfeit payment receipts constitutes criminal fraud under the Penal Code of Sri Lanka (Cap. 19) and will be reported to the Sri Lanka Police.

5. Delivery of Digital Goods

We strive to process and deliver all verified orders within 5 to 30 minutes during operational hours. However, delivery times are estimates and not guaranteed.

You are solely responsible for providing accurate Player UID or Username. Levi Topup Store will not be held liable for top-ups delivered to incorrect credentials provided by you.

Once digital goods have been delivered, the transaction is considered complete and irrevocable. We cannot reverse, recall, or retrieve in-game items after delivery.

We are not responsible for any actions taken by game developers against your account, including bans or suspensions, as we have no control over third-party game platforms.

6. Refund, Cancellation & Return Policy

Under the Consumer Affairs Authority Act, No. 9 of 2003 of Sri Lanka, digital goods and services that have been fully performed with your prior express consent are generally exempt from the statutory cooling-off period. By placing an order, you expressly consent to immediate performance.

Refunds will ONLY be granted under the following limited circumstances:

• Your payment was verified but the order was not processed or delivered within 24 hours due to our operational failure.
• We are unable to fulfill your specific package request due to temporary unavailability.
• The order was placed and paid for, but you requested cancellation BEFORE we began processing the order.

NO REFUNDS will be granted for:

• Orders where digital goods have already been delivered to your provided UID/username.
• Incorrect UID/username provided by the customer.
• Change of mind after delivery.
• Game account bans or suspensions imposed by the game developer.
• Delays caused by game server maintenance or third-party technical issues.

Refund requests must be submitted via email to levitopupstorebs@gmail.com within 48 hours of the order date. Approved refunds will be processed within 7-14 business days via bank transfer to the original payer's account.

7. Consumer Rights Under Sri Lankan Law

We comply with the Consumer Affairs Authority Act, No. 9 of 2003 and the Consumer Affairs Authority Act, No. 9 of 2003. You have the right to:

• Receive clear and accurate information about our services, prices, and terms before purchase.
• Be protected against unfair contract terms and misleading advertising.
• Lodge a complaint with the Consumer Affairs Authority (CAA) of Sri Lanka if you believe your rights have been violated.

8. Prohibited Conduct

You agree NOT to:

• Use our Services for any illegal purpose, including fraud, in violation of the Penal Code of Sri Lanka (Cap. 19).
• Submit false, fraudulent, or altered payment receipts or personal information.
• Attempt to hack, reverse-engineer, or interfere with our website or infrastructure.
• Create multiple accounts to abuse promotions or discounts.
• Harass, threaten, or abuse our staff via any communication channel.

Violation will result in immediate account termination and potential criminal prosecution under Sri Lankan law.

9. Intellectual Property

All content on this website is the intellectual property of Levi Topup Store and is protected under the Intellectual Property Act, No. 36 of 2003 of Sri Lanka.

Game names, logos, and related assets are trademarks of their respective owners. We claim no ownership over third-party intellectual property.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEVI TOPUP STORE AND SASMINA FERNANDO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF OUR SERVICES.

Our total liability shall not exceed the total amount you paid for the specific order giving rise to the claim.

11. Dispute Resolution & Governing Law

These Terms shall be governed by the laws of the Democratic Socialist Republic of Sri Lanka.

Any dispute shall first be resolved through good faith negotiation within 30 days. If mediation fails, the dispute shall be resolved by arbitration in Colombo under the Arbitration Act, No. 11 of 1995.

12. Electronic Transactions

In compliance with the Electronic Transactions Act, No. 19 of 2006 of Sri Lanka:

• Electronic records and screenshots uploaded through our platform constitute valid evidence of transactions.
• Your electronic acceptance of these terms constitutes a legally binding signature equivalent to a handwritten signature.

13. Force Majeure

We shall not be held liable for any failure or delay resulting from circumstances beyond our reasonable control, including natural disasters, internet outages, power failures, game server shutdowns, or banking system failures.

14. Contact & Notices

1. Introduction & Commitment

Levi Topup Store, operated by Sasmina Fernando in the Democratic Socialist Republic of Sri Lanka, is committed to protecting your privacy and ensuring the security of your personal data.

We comply with the Computer Crimes Act, No. 24 of 2007 and internationally recognized data protection standards. By accessing our website, you consent to the practices described in this Privacy Policy.

2. Data Controller Information

3. Information We Collect

We collect and process the following categories of personal data:

3.1 Account & Identity Information

• Full Name / Username: Required for account creation and order identification.
• Email Address: Used for account verification, order confirmations, and password recovery.
• Password: Encrypted and stored securely. We cannot view your plaintext password.

3.2 Transaction & Payment Information

• Bank Transfer Receipts: Screenshots/images uploaded to verify transactions.
• Order History: Games purchased, package types, amounts spent, dates, and order status.
• Player UIDs / Usernames: Required to deliver digital goods.

3.3 Technical & Usage Data

• IP Address: Collected for security, fraud prevention, and analytics.
• Browser Type & Device Information: To optimize website performance.
• Local Storage: We use browser local storage to save cart items and session preferences.

4. Legal Basis for Processing

• Contractual Necessity: Processing is necessary to fulfill our contract with you.
• Consent: Where you have explicitly consented.
• Legal Obligation: To comply with applicable laws.
• Legitimate Interests: To prevent fraud and secure our platform.

5. How We Use Your Information

• Order Processing & Delivery: To verify payments and deliver digital goods.
• Account Management: To create and maintain your user profile.
• Customer Support: To respond to inquiries and resolve disputes.
• Fraud Prevention & Security: To detect suspicious transactions.

WE DO NOT SELL, RENT, OR TRADE YOUR PERSONAL DATA TO THIRD PARTIES FOR MARKETING PURPOSES.

6. Data Security Measures

• Encryption: All data transmitted using HTTPS/TLS 1.2 or higher. Passwords are hashed using industry-standard algorithms.
• Access Controls: Only authorized personnel have access to order and payment data.
• Regular Monitoring: We monitor for suspicious activities.

In the event of a data breach, we will notify you and relevant authorities without undue delay.

7. Data Retention Periods

• Account Data: Retained for the duration of your account existence. Deleted within 30 days of account deletion.
• Order & Transaction Data: Retained for 3 years to comply with tax obligations under the Inland Revenue Act.
• Payment Receipts: Retained for 1 year after order completion, then securely deleted.
• Technical Logs: Retained for 6 months, then anonymized or deleted.

8. Your Data Subject Rights

• Right to Access: Request a copy of personal data we hold about you.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your personal data.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, email us at levitopupstorebs@gmail.com with the subject line "Data Subject Request". We will respond within 21 days.

9. Cookies & Local Storage

Our website uses browser local storage to enhance your experience:

• Cart Data: Stored locally until checkout or browser data is cleared.
• Auth Token: A token is stored to keep you logged in securely.

We do NOT use third-party advertising cookies or tracking pixels.

10. Children's Privacy

Our Services are not directed to children under the age of 16. If we become aware that we have collected data from a child under 16 without verified consent, we will delete that information promptly.

11. Contact Us

1. Introduction & Legal Framework

This Return & Refund Policy applies to all purchases made through Levi Topup Store, operated by Sasmina Fernando in Sri Lanka. It is drafted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, including the Consumer Affairs Authority Act, No. 9 of 2003, the Sale of Goods Ordinance, No. 11 of 1896, and the Electronic Transactions Act, No. 19 of 2006.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Policy in full.

2. Nature of Digital Goods — No Cooling-Off Period

Our products are digital goods and services (game top-ups, in-game currency, and digital packs) that are delivered instantly or within a short processing window to the game UID / account you provide.

Under Sri Lankan consumer law, digital content that is fully performed with your prior express consent is exempt from any statutory cooling-off or return right. By submitting an order and payment, you expressly consent to immediate performance and acknowledge that you lose any right of withdrawal once delivery begins.

3. When a Return / Refund IS Possible

A return or refund will be considered only in the following circumstances:

• Your payment was verified, but the order was not processed or delivered within 24 hours due to our own operational failure.
• We are unable to fulfill your specific package due to temporary unavailability, and no suitable alternative is acceptable to you.
• You requested cancellation BEFORE we began processing your order, and the payment has been verified as received from you.
• A verified duplicate payment for the same order was made in error.

4. When Returns / Refunds Are NOT Possible

• Digital goods already delivered to the UID / username / account you provided.
• Incorrect UID, username, server, or account details supplied by the customer.
• Change of mind after delivery has commenced or completed.
• Game account bans, suspensions, or rollbacks imposed by the game developer/publisher.
• Delays caused by game server maintenance, third-party platforms, or banking/payment network outages.
• Payments that cannot be verified to a legitimate source (see Section 5 below).

6. Payment Source Verification & Anti-Fraud Compliance

To comply with the Prevention of Money Laundering Act, No. 5 of 2006, the Financial Transactions Reporting Act, No. 6 of 2006, and the Payment Devices Frauds Prevention Act, No. 30 of 2006, we may hold any payment whose depositor cannot be identified or whose receipt cannot be verified.

• Submitting forged, altered, or third-party receipts is a criminal offence and will be reported to the relevant authorities.
• Deposits made from accounts that do not match the ordering customer may be held pending verification.
• Where verification fails, the holding-fee rules in Section 5 apply automatically.

7. Balance Restoration — Top-Up Packs Only

Where any amount remains to your credit after a deduction, fee, cancelled order, or overpayment, that balance is restored exclusively as store credit:

• The balance must be used to purchase top-up packs available on Levi Topup Store.
• Store credit is non-transferable and cannot be exchanged for cash, bank transfer, eZ Cash, or cryptocurrency.
• No cash refund will be issued for held, deducted, or credited balances.

8. How to Request a Return or Refund Review

• Email levitopupstorebs@gmail.com within 48 hours of the order date with the subject line "Return Request — [Order ID]".
• Include your Order ID, payment receipt, deposit amount, date/time, and the bank/CDM branch used.
• Our team will review the request and respond within 3 business days.
• Approved refunds (where eligible under Section 3) are processed within 7–14 business days via bank transfer to the original payer's account only.

9. Your Rights as a Consumer

Nothing in this Policy limits your statutory rights under the Consumer Affairs Authority Act, No. 9 of 2003. If you believe your consumer rights have been violated, you may lodge a complaint with the Consumer Affairs Authority (CAA) of Sri Lanka, 1st Floor, CWE Secretariat, 27 Vauxhall Street, Colombo 02.

10. Contact Us